Apple at the moment sent an email to some iPhone Improve Program members to tell them that their previously-completed iPhone trade-in has been “canceled,” however the e mail was virtually actually despatched in error based mostly on the circumstances.
Apple informed clients it by no means acquired their iPhone, regardless that they despatched it in months in the past. In lots of instances, the purchasers bodily handed their iPhones to an Apple Retailer worker in individual, so there isn’t any doable approach they might be at fault.
“Since you did not commerce in your iPhone, we’re unable to finish the trade-in course of,” the e-mail says, in keeping with a screenshot shared with us by reader Quinn Everett. “The related mortgage on this iPhone will resume.”
Everett and others stated the Apple Retailer app additionally exhibits their iPhone’s trade-in standing has modified to “canceled,” suggesting that Apple’s e mail is legit. The e-mail has been extensively shared throughout the MacRumors Forums, Reddit, and X, with many purchasers receiving it within the early hours of Thursday morning in america.
Many purchasers who acquired the e-mail accomplished their iPhone trade-in final September, when the iPhone 15 sequence launched, so the delayed timing of the e-mail means that it was despatched on account of a system glitch. Apple didn’t instantly reply to our request for remark, however we’ll replace this story if we obtain an evidence.
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