AppleInsider has realized that trade-ins for iPhones processed months in the past are being mysteriously listed as canceled, and the basis trigger for the notification is not recognized but.
In a single day, we bought some recommendations on months-old trade-ins listed as cancelled. It has additionally additionally occurred to at least one AppleInsider staffer.
It is not but clear precisely what is going on on. Apple takes in a single trade-in in the direction of a single system, with a number of gadgets being traded in counting towards reward playing cards. To date, the one info we’ve got is that it solely seems to be taking place to individuals who have traded in for a brand new system.
The tracker is claiming a half-year after the truth that the system wasn’t obtained inside the “required time-frame.” That time-frame is 14 days, and Apple has traditionally been immediate about that time-frame, as trade-in values differ enormously as time passes.
Anybody else get a “Your trade-in has been canceled” e mail from Apple? Uh sorry, I traded in that iPhone in September 2023. lol @AppleSupport
— Andrew (@helloandrewc) April 25, 2024
We have heard of two situations. One is {that a} mortgage will resume on a tool that Apple is claiming after the truth that it hasn’t been despatched in, and one other is only a rejection of the trade-in.
“As a result of we did not obtain your system inside the required time-frame, your trade-in has been cancelled. When you’ve already despatched your system to our trade-in accomplice, it is going to be shipped again to you,” the rejection discover within the tracker says.
Apple does not seem like sending emails usually. And, within the case of a one-for-one return, almost all customers say that they’ve gotten the credit score for it.
We have reached out to Apple for extra info — nevertheless it seems to be a system error at this level. We’ll replace this put up once we get a response.