One thing seems to have gone awry in Apple’s inside monitoring and messaging techniques. Regardless of no matter e mail you might have acquired about your iPhone trade-in, it’s extremely unlikely that it’s retroactively been canceled.
First reported by MacRumors, a whole bunch of iPhone 15 prospects within the US acquired emails this morning telling them that iPhone trade-ins have out of the blue been “canceled” and that their paid-off mortgage will “resume” because of this.
In lots of circumstances, these emails seem like manner behind the occasions, with some of us perplexed as to why a trade-in that was efficiently accomplished final September when shopping for a brand new iPhone 15 is being questioned over six months later.
Studies of the emails have surfaced, not solely on the MacRumors forums, but additionally on Reddit, X, and Threads.
From what we’ve seen, it seems the message is simply being despatched to those that are members of the iPhone Upgrade Program, which permits iPhone homeowners to simply commerce as much as a brand new iPhone yearly. This system has had its issues up to now, normally throughout new iPhone launches, however that is the primary we’ve heard of any widespread mid-cycle glitches like this.
The e-mail has a topic line of “Your iPhone trade-in has been canceled” and leads with “We by no means acquired your iPhone,” advising prospects that “The related mortgage on this iPhone will resume.”
There’s each indication that the e-mail is legitimately from Apple quite than a phishing assault, but it surely’s probably the results of some course of on Apple’s back-end servers mistakenly spitting out these cancelation emails to a variety of prospects that they don’t apply to — probably even to each member of the iPhone Improve Program.
The iPhone Improve Program is at the moment solely obtainable within the US, UK, and China. We haven’t seen any indications of those messages going out to anyone exterior of the US, though it’s not all the time sure the place the oldsters who’re reporting these are posting from.
Whereas it’s definitely doable {that a} message like this can be legit for anyone who not too long ago traded in an iPhone, it’s unlikely that Apple has solely now realized it misplaced an entire pallet of iPhones from final fall and is now going after its prospects to recoup these prices.
Whereas there are unlucky circumstances the place iPhone trade-ins get misplaced and even stolen, it’s unlikely it could take Apple seven months to note this. Plus, most of the prospects who’re receiving these emails reported physically handing their iPhones to an Apple Store employee in person months ago.
A few of these reporting the issue additionally say that the standing within the Apple Retailer app and on-line order standing additionally present the trade-in standing as “canceled,” additional reinforcing that the e-mail truly got here from Apple and is the results of an error quite than a rip-off. One Redditor contacted Apple support, who confirmed that every thing was wonderful with their trade-in and revealed that they’ve “been getting loads of these calls right this moment.”
Together with a number of different publications, we’ve reached out to see what Apple has to say about this and can report again if we hear something. In case you’ve acquired this e mail and are involved about it, you possibly can comply with the directions within the message to contact Apple, but it surely’s probably not price taking the time until you’ve solely not too long ago traded in your iPhone.